Refund policy

All Sales are final. 

If you receive an item that is defective we must be notified within 10 days. No items will be considered for exchange outside of the 10 day grace period.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@thehairdoctorbrand.com or call 1-888-854-2473.